Refund and Cancellation Policy

We build custom software around each client's needs. We agree a price with you first, and payments are made securely online. Either of us can pause or cancel a project at any time, and you're only ever charged a fair amount for work that has actually been done.

We want you to be happy with what we deliver. If something isn't right, we'll always put it right first. Where a refund is due, it's normally made within 5–10 business days of us agreeing it, and covers the amount paid to us (excluding any non-refundable payment-processing fees). We can't refund work delivered as agreed, or changes requested after the fact.

Any ongoing support or maintenance is arranged separately and can be cancelled at any time with reasonable notice. These fees cover work already provided, so they aren't refundable for time that has passed. Anything we've already delivered remains yours.

To request a refund, cancel a project, or raise a concern, email hello@custom-solutions.store — we respond within one business day and will agree a clear next step with you.